PrM.Quantify History

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January 06, 2016, at 07:03 AM by 178.26.129.153 -
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The basic of the method is to define the important points relevant for the analysis. This important points can be

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The basic of the method is to define the important points relevant for the analysis. This important points can be for example

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January 03, 2016, at 02:44 AM by 178.26.129.153 -
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January 03, 2016, at 02:40 AM by 178.26.129.153 -
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To generate the plots you can use the EXCEL file for it.

Attach:template_index.xlsx Δ

January 03, 2016, at 02:33 AM by 178.26.129.153 -
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It depends on

  • your goals
  • where are the competitors
  • costs to improve
  • possibilities to improve

In general you define a goal value and try reach/hold this value. Of course if your competitors are better rated you MUST do something.

January 03, 2016, at 02:27 AM by 178.26.129.153 -
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In the given example from all values a customer satisfaction index can be generated by building a weighted rating and compare it with the maximum possible sum for a perfect rating.

TopicWeightRatingWeighted Rating
service9327
delivery time8972
warranty5420
price1010100
return8864
delivery cost1010100
availability10110
packaging3824
payment methods717
funding200

The maximum sum of weighted rating is the weight multiplied by 10 and summed over all topics in this example 720.

The sum of all weighted rating is 429. Now an index can be calculated by dividing both values:

429/720=60%

Is this a good value?

January 03, 2016, at 02:08 AM by 178.26.129.153 -
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January 03, 2016, at 02:07 AM by 178.26.129.153 -
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But on the other four topics are good

  • delivery time
  • price
  • delivery cost
  • return
January 03, 2016, at 02:05 AM by 178.26.129.153 -
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As it can be seen three topics are a problem

  • service
  • availability
  • payment methods
January 03, 2016, at 01:58 AM by 178.26.129.153 -
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The upper table can be filled into such a diagram.

January 03, 2016, at 01:48 AM by 178.26.129.153 -
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After the important points are identified it is needed to weight these points e.g. from -5 to 5 or -3 to 3 or from 0 to 10 as you prefer. From now the scale is from -5 to 5 with -5 as very bad/very unimportant and 5 as very good/very important. The generation of weights can be also done together with the customer (the customer can be also an internal department).

to:

After the important points are identified it is needed to weight these points e.g. from 0 to 10 or as you prefer. From now the scale is from 0 to 10 with 0 as very bad/very unimportant and 10 as very good/very important. The generation of weights can be also done together with the customer (the customer can be also an internal department).

January 03, 2016, at 01:47 AM by 178.26.129.153 -
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service4-2
delivery time34
warranty00
price55
return33
delivery cost55
availability5-4
packaging-23
payment methods2-4
funding-3-5
to:
service93
delivery time89
warranty54
price1010
return88
delivery cost1010
availability101
packaging38
payment methods71
funding20
January 03, 2016, at 01:25 AM by 178.26.129.153 -
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Using the points, weights and ratings a spread sheet can be produced as shown in the video.

to:

Using the points, weights and ratings a spread sheet can be produced as shown.

TopicWeightRating
service4-2
delivery time34
warranty00
price55
return33
delivery cost55
availability5-4
packaging-23
payment methods2-4
funding-3-5
January 03, 2016, at 01:05 AM by 178.26.129.153 -
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January 03, 2016, at 01:04 AM by 178.26.129.153 -
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January 01, 2016, at 07:58 PM by 178.26.129.153 -
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  1. Is the positive quadrant (core competence)
  2. Is the negative quadrant (weakness)
  3. Is the uninteresting quadrant
  4. Is the wrong decision/past quadrant
January 01, 2016, at 07:45 PM by 178.26.129.153 -
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  • packaging
  • payment
  • funding
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This can be illustrated in a nice diagram. In the diagram four quadrants can be defined.

January 01, 2016, at 07:42 PM by 178.26.129.153 -
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Using the points, weights and ratings a spread sheet can be produced as shown in the video.

January 01, 2016, at 07:38 PM by 178.26.129.153 -
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After the important points are identified it is needed to weight this points e.g. from -5 to 5 or -3 to 3 or from 0 to 10 as you prefer. From now the scale is from -5 to 5 with -5 as very bad/very unimportant and 5 as very good/very important.

to:

After the important points are identified it is needed to weight these points e.g. from -5 to 5 or -3 to 3 or from 0 to 10 as you prefer. From now the scale is from -5 to 5 with -5 as very bad/very unimportant and 5 as very good/very important. The generation of weights can be also done together with the customer (the customer can be also an internal department).

After the weights each point must be also rated reflecting the current status. For example how does the customer rate the delivery time.

January 01, 2016, at 07:30 PM by 178.26.129.153 -
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After the important points are identified it is needed to weight this points e.g. from -5 to 5 or -3 to 3 or from 0 to 10 as you prefer. From now the scale is from -5 to 5 with -5 as very bad/very unimportant and 5 as very good/very important.

January 01, 2016, at 07:28 PM by 178.26.129.153 -
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To generate a customer relation index, performance index or make a product benchmark a general method can be applied.

to:

To generate a customer satisfaction, performance index, market analysis or make a product benchmark a general method can be applied.

The basic of the method is to define the important points relevant for the analysis. This important points can be

  • customer satisfaction
    • service
    • delivery time
    • warranty
    • price
    • return
    • delivery cost
    • availability
  • performance index
  • market analysis
  • product benchmark
January 01, 2016, at 07:21 PM by 178.26.129.153 -
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Quantify

To generate a customer relation index, performance index or make a product benchmark a general method can be applied.